How to contact us:
If you have questions, concerns or complaints you can contact us by e-mail at ilab-info[at]sesp.northwestern.edu, or by postal mail to the address below.
c/o Office of STEM Education Partnerships
Northwestern University, Annenberg Hall
2120 Campus Drive
Evanston, Illinois, 60208
Information we collect about you:
User IDs, registration, and contact: We collect information about you when you register to use our website. This includes your name, email address, grade level, estimated GPA, gender, and ethnicity. We also collect other information that does not identify you, like why you want to sign up.
Automatic data collection tools: When you communicate with us or access our website, our servers automatically collect and record certain information. For example, when you work on a remote lab investigation, we keep track of the answers you provide and the amount of time you spend on different sections of the assignment. We also keep track of any feedback your teacher gives you on your work. There are survey questions built in to some of the assignments that help us better understand what you think about science and experimental design, and what we can do to make Remote Labs better.
Storage, retention and deletion of personal information: We store personal information and data files associated with you on a protected server. We will keep personal information about you only as long as you maintain an active account on the website. If you delete your account, we will take reasonable measures to destroy or permanently de-identify personal information in a secure manner. We may keep data from your completed remote lab investigations, comments provided by your teacher, and demographic data (your gender, age, and ethnicity), but your name, contact information, and location will no longer be attached to this data.
How Remote Labs uses personal information: We use information about you in a number of ways, including: Operating, improving, and maintaining the user interface in order to develop new features and services. Sending you administrative messages and information about remote labs. Measuring and better understanding how the remote labs interfaces are used, so we can improve them. We may share or publish aggregated information and other information that does not specifically identify you, such as statistics about the number of users of remote labs.
Research Involving Remote Labs data: Sometimes de-identified information is used for research in ways to improve students’ science learning through the use of remote online laboratories. Researchers at Northwestern University are studying how K-12 students learn about science and how that process might be improved. They are also looking at the effect that participating in online laboratory activities might have on students’ learning of science inquiry skills and knowledge about specific topics in science. When researchers want to use data for a study, a Remote Labs administrator removes all identifying information (name, email, school, etc.) before giving that de-identified data to the researchers, ensuring that nothing the researchers can see can be connected to you.
Security and integrity of personal information
We use a combination of administrative, technical and physical security controls to help protect your personal information from unauthorized access, use, or disclosure. However, despite our efforts, no security controls are 100% effective, and we cannot completely ensure or warrant the security of your personal information.
Changes to this privacy statement
We may update this privacy statement from time to time. Check the “last updated” section at the top of this privacy statement to see the last time the privacy statement was changed.